Frequently Asked Questions

1. Who is the sustainable soirées couple?

You've got questions, we've got answers! 

For additional questions, please send us an email at hello@sustainablesoirees.com.

Our wedding clients are laid-back, fun-loving, caring of the environment and social causes, and see the wedding day as more than just a party. While the wedding day is incredibly important, their ultimate goal is marriage. Rain or shine, two will become one!

Our clients are trusting and decisive. They seek our expertise and know that we will not lead them astray. They understand that their guests will not know which four fonts and colors were considered for the invitations and, with our guidance, are ready to make decisions.

Some of our clients have long engagements while others have very short engagements. Some desire a full-scale, three-hundred-guest wedding while others prefer an extravagant day—or weekend—with only their closest friends and family. Nevertheless, all of our clients hire professional vendors and generally like checking things off the list. 

Guest comfort is of ultimate importance to our couples. The day is not just about the bride—or groom—rather it is about all who come together to celebrate the couple. Our clients recognize that the happiness of their guests only enhances their own happiness; and, therefore factor their needs into the planning process. 


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Frequently Asked Questions

2. What is the sustainable soirées process?

You've got questions, we've got answers! 

For additional questions, please send us an email at hello@sustainablesoirees.com.

Our planning process starts the moment we receive an inquiry. We are fast at work brainstorming ideas based on any information you give us. The more info you give us upfront, the better! We want to develop ideas with you even on that first call.

From there, once a signed contract and 50% retainer are received, we hold your date and get to work! We send a questionnaire that allows us to get to know each client very well and ask that is returned prior to our first consultation so we can be prepared with ideas, timeline, layout, etc. At this meeting, we also introduce you to your online client portal that will be used throughout planning to track your progress, provide resources, and manage your event information. Going forward, our process depends on the service booked. 

EVENT MANAGEMENT 
We are available to the client to answer any questions along the way! We check in every 4-6 weeks to say hello and see how things are coming along, but we encourage our clients to keep us in the loop, ask questions, and allows us to be apart of the process. About 6-8 weeks prior to the wedding, we schedule a venue walkthrough with you and begin reconciling details with vendors and producing the final documents that will make your wedding day a success. 

FULL-SERVICE
Following the initial consultation, we get to work right away developing a comprehensive design proposal that captures your vision and presents ideas that reflect you and your partner's unique story. Upon approval, we determine which vendors in our network will best suit your style and wishes and book them on your behalf. We work closely with our vendor team to communicate your preferences and answer questions along the way. We keep track of all the details and guide you through the pieces you'll need to work on, such as a gift registry and trying on a dress—things we can't do for you. We are otherwise tending to the details and alleviating the burden of logistics. 

With both services, we conduct the rehearsal and provide assistants, in addition to your lead planner, on the wedding day. Then, of course, we follow up after every wedding to thank you for allowing us to serve you and gain feedback on how we can better ourselves. We believe in always learning and growing, and our clients are the best source of suggestions! 

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Frequently Asked Questions

3. When are your office hours?

You've got questions, we've got answers! 

For additional questions, please send us an email at hello@sustainablesoirees.com.

We typically operate during our normal business hours, which can be found listed at the bottom of our website, and prefer to only accept client meetings during those times. Occasionally, weekend or evening availability may be an option; but, for the most part, we enjoy that time with our families. It's the best way to avoid burn out allowing us to be our best for our clients. 


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Frequently Asked Questions

4. Will you ask for a discount on our behalf?

You've got questions, we've got answers! 

For additional questions, please send us an email at hello@sustainablesoirees.com.

Our job is to connect you with vendors that fit your budget in the first place. To receive the best level of service from a vendor, they need to feel valued. Asking for a discount communicates that you don't think they are worth what they are asking, assuming you know what it costs for them to run their business. The result of receiving a discount is not the same quality of work that led you to the vendor in the first place based on reviews, recommendations, and so on. We also have vendor relationships to maintain and nurture, and asking for discounts puts us in a negative position with them, so those seeking discounts are not the right fit for Sustainable Soirées. 

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Frequently Asked Questions

5. do i have to use vendors from your list?

You've got questions, we've got answers! 

For additional questions, please send us an email at hello@sustainablesoirees.com.

No, but we sure do prefer it and here is why: they are tried and true. We understand that your friend had a great experience with her florist and that your boss loved his cake. Anyone can rock it at least once. But our vendors nail it every time! We want to avoid the risk and construct a team of vendors that will work well together. Ones that communicate clearly and efficiently with our planners and with each other. Our vendor list includes a variety of price points, styles, and so on. There is something for everyone! 

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Frequently Asked Questions

6. why do we have to get on a call prior to receiving a proposal?

You've got questions, we've got answers! 

For additional questions, please send us an email at hello@sustainablesoirees.com.

This is two-fold.

If you're willing to hop on a call with us, it means you've done your research and like what you see. A lot of people are price shopping and that can take up the precious time we prefer to spend on our clients. That being said, we want to focus on those that have us on their short list of vendors to interview!

Also, just as you are interviewing us, we are interviewing you. It's super important that we are the right fit for each other and because we only accept a certain number of clients each year, we use this time to make sure both parties connect and enjoy each other. Talking on the phone is also a more productive way to understand your vision and needs, allowing us to provide an accurate quote. 

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Frequently Asked Questions

7. i'm getting married in a church, will you still do my rehearsal and ceremony? 

You've got questions, we've got answers! 

For additional questions, please send us an email at hello@sustainablesoirees.com.

Absolutely! However, most churches prefer to handle the reahearsal and the ceremony. In these cases, we simply roll your 1 hour allotment for the rehearsal into another hour of face time. This could be an additional meeting or an added hour on the wedding day. 

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Frequently Asked Questions

8. how will you make our event sustainable? 

You've got questions, we've got answers! 

For additional questions, please send us an email at hello@sustainablesoirees.com.

This is the beauty in what we do at Sustainable Soirées! Throughout planning, we use a 15-point checklist to ensure all aspects of each event meet sustainability standards. For our full-service clients, we use smart design choices that allow us to achieve their vision while reducing their environmental impact. Additionally, we've partnered with a talented team of like-minded vendors who run sustainable business of their own. With their help, we're able to produce amazingly, eco-conscious events! 

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Frequently Asked Questions

9. how many weddings do you do per year?

You've got questions, we've got answers! 

For additional questions, please send us an email at hello@sustainablesoirees.com.

Each planner manages 10-20 events per year depending on the combination of services hired to provide. Wedding planning is ranked year after year as one of the top five most stressful jobs, among first responders and above C-Suite executives. For this reason, we are particular about balance and avoid spreading ourselves too thin. 

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Frequently Asked Questions

10. how do you handle staff emergencies and turnover?

You've got questions, we've got answers! 

For additional questions, please send us an email at hello@sustainablesoirees.com.

In any industry, wedding-related or not, emergencies and turnovers occur every day. As any good business, we have a plan A, B, and C for all events within our team. Engagements are long and vendors can't promise that their staff will look the same by the time your day comes around. Should anything occur, we simply institute plan B. Meaning, another staffer that is privy to your notes via staff meetings and our shared drive will take over your account. And, of course, we have a plan C wherein our owner jumps in to handle everything. In the unlikely event that turnover occurs, we would provide an additional meeting with our staff to ensure all details are considered. 

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Frequently Asked Questions

11. How do i decide between event management and full-service?

You've got questions, we've got answers! 

For additional questions, please send us an email at hello@sustainablesoirees.com.

We find this article to be particularly helpful in answering this question.

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Frequently Asked Questions

12. do you set up and break down decor? 

You've got questions, we've got answers! 

For additional questions, please send us an email at hello@sustainablesoirees.com.

No, our role is to manage the event and oversee those responsible for each aspect of the day. We ask that our clients hire professional and full-service vendors that provide all installation and striking on the wedding day. We will never stand and just watch, but being dedicated to any one task, such as decorating, defeats the purpose of being able to multi-task and handle all vendors at one time.

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Frequently Asked Questions

13. What's the difference between an in-house venue coordinator and an independent wedding planner?

You've got questions, we've got answers! 

For additional questions, please send us an email at hello@sustainablesoirees.com.

Check out this blog that a planner wrote on this very topic. She was once an in-house venue coordinator and is now a wedding planner. She explains the difference and why you'll want to hire an independent planner. 

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Frequently Asked Questions

14. i'm only looking for a day of coordinator, can you just do that?

You've got questions, we've got answers! 

For additional questions, please send us an email at hello@sustainablesoirees.com.

The short answer, no. In reality, the service your seeking doesn't actually exist anymore. You may still find start-ups that will do this, but established pros pull away from being responsible for executing an event that they were not at least minimally involved in planning. So many things can go wrong and their reputation is at stake. Here are some pushbacks and answers to this question: 

I'M ORGANIZED AND TYPE-A, SO I'M COMFORTABLE PLANNING THE WEDDING
We love the ambition and detail-oriented nature. In theory, every bride is only ever planning one wedding, right? No matter how detailed and organized, there just isn't any possible way for a bride to put together a proper timeline and reconcile all of the details that go on in those last few weeks. We understand that there are tons of templates and articles to help, but each of your vendors are unique to you and your vision so they will each have varying needs that a template can't consider. Check out this article for further information.

I HAVE A SMALL BUDGET AND DON'T HAVE ANY CHOICE BUT TO HIRE SOMEONE FOR JUST THE DAY
For the budget aspect, we totally get it! Sticker shock is real! Our philosophy at Sustainable Soirées is to maximize every last penny, and, if hired early on, the savings we bring as a result of excellent vendor matching can often offset the cost of planning completely! We know how to pair you with the right fit from the beginning. 

I'VE ALREADY HIRED MY VENDORS AND CREATED THE TIMELINE, WE JUST NEED SOMEONE TO EXECUTE THE DAY. CAN YOU SHAVE YOUR BASE PACKAGE TO ACCOMMODATE?
No, because hiring your own vendors and creating your own timeline actually creates more work for us. In all honesty, our vendor recommendations are not at all factored into our pricing. We want nothing more than to have all our clients hire our vendors because it would make things so much easier for us. But if our vendors aren't used, we're going to have to spend time learning how these new (to us) vendors operate and prefer to communicate. Some really hate working with planners and it only hurts you because it takes us longer to reconcile. Same goes for the timeline you created. We'll spend more time combing through an existing timeline and correcting layering issues than if we were to have just created it ourselves. 

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